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Bogey gets the door open, but the lights are off
VICTORVILLE • Donna Hamilton moved into her new house on the evening of April 11, 2011, aided by the glow of the home's security lights. The next day, Hamilton had a new garage door installed by Accurate Overhead Door Systems, Inc., of Hesperia. She paid them $1,325.
A few days later, Hamilton noticed that her security lights no longer worked. She was unable to follow up on the problem because she left town shortly thereafter to help care for her terminally ill father.
According to Hamilton, she returned home the following July and promptly called the company to discuss the problem with the lights, to no avail.
The months of phone calls and formal complaints about her damaged security lights were recently compounded when the garage door malfunctioned. Hamilton finally wrote to Daily Press consumer advocate Michael “Bogey” Boguslawski on January 18.
Hamilton recounted how company representatives told her in 2011 that by calling three months after the installation she had waited too long. The family trauma that caused the delay did not change their response.
“They have been unresponsive to my pleas for help,” Hamilton stated.
According to Hamilton, a company employee confirmed that the installer admitted to hitting some wires with his ladder.
“My messages left for the company were not returned,” Hamilton wrote.
Hamilton filed a complaint with the Better Business Bureau. The company still would not repair the lights that Hamilton believed their installer damaged. Yet it was her recent problem with her garage door that prompted her to write Bogey.
“Starting a week ago, the door would open partly, and then close,” Hamilton wrote in her letter to Bogey.
According to Hamilton, her brother called Accurate Overhead Door Systems, Inc., and was told to Google the manufacturer to see if they would help.
“The door cannot be locked by any means,” Hamilton wrote. “How is it that a door less than two years old breaks down?”
Bogey called the company and sought an immediate resolution to the now malfunctioning garage door. Accurate sent someone to repair the garage door immediately.
“Working with Bogey, I don’t know that I would have had the end result without him,” Hamilton said.
Despite her frustration that the company never repaired her security lights, Hamilton praised Bogey’s intervention.
“Bogey represents himself well to the consumer and he is a great listener,” Hamilton said.
To seek Michael Boguslawski’s help, write a letter that clearly and concisely describes the problem, with your full name, mailing address, daytime phone number and email address, if available. Include the name, address and phone number for the opposing party. Include a statement granting Boguslawski full permission to investigate and handle the case under the Health Insurance Portability and Accountability Act (HIPPA) and related laws. Boguslawski’s services are free of charge, but only select letters will be chosen for investigation and follow-up. Absolutely no phone calls, please. Letters may be sent to “Bogey,” Daily Press Consumer Advocate, 2645 N.E. 32nd St., Fort Lauderdale, FL 33306.
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