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Bogey keeps the lights on after $3,669 billing goof
To seek Boguslawski’s help, write a letter that clearly and concisely describes the problem, with your full name, mailing address, daytime phone number and email address, if available. Include the name, address and phone number for the opposing party. Include a statement granting Boguslawski full permission to investigate and handle the case under the Health Insurance Portability and Accountability Act (HIPPA) and related laws.
Boguslawski’s services are free of charge, but only select letters will be chosen for investigation and follow-up. Absolutely no phone calls, please. Letters may be sent to “Bogey,” Daily Press Consumer Advocate, 2645 N.E. 32nd St., Fort Lauderdale, FL 33306.
BARSTOW • Loretta and Peter Maldonado struggled in their efforts to get Southern California Edison to understand that a bill for $3,669 had been sent to the wrong Maldonado family.
At the time the billing for the home on Sage Court was incurred, the Maldonados lived at a different address. On Sept. 1, they took over the house on Sage Court from their son, the previous resident.
Shortly thereafter, they received the $3,669 Edison bill. The Maldonados contacted SCE explaining that a portion of the bill for the Sage Court house was incurred by their son, who had the same last name, before they took over the house. The balance was for an address at which Loretta and Peter Maldonado had never lived.
In a letter dated Oct. 18, Ms. L. Rivera of SCE wrote to Peter Maldonado that $1,064 of the bill for the Sage Court address, “is not your responsibility and we have removed this balance from your account.” Yet despite the Maldonados’ assertion that the balance of the bill also did not belong to them, Rivera wrote, “We look forward to receiving payment of the remaining balance of $2,604.86.” This amount was for a house on Highway 58. But Loretta and Peter Maldonado had never lived there.
Frustrated by SCE’s insistence that they pay the balance of the bill, the Maldonados contacted Daily Press consumer advocate Mike “Bogey” Boguslawski for help.
Bogey’s letter to SCE dated Nov. 13, stated in part, “I am shocked and amazed at the lack of consideration that Southern California Edison is showing here.” He went on to ask them, “When does common sense enter into this?”
On Nov. 27, Kari L. Gardner of SCE emailed Mrs. Maldonado that, “As confirmed, SCE is no longer holding you responsible for the charges of $3,669.19.”
Bogey’s intervention on the Maldonados’ behalf resolved the matter in record time. Loretta Maldonado expressed how relieved she was when she got the call from SCE.
“I would not have been able to do it without him,” she said of Bogey’s help. “He was very prompt and very professional, just a very kind man.”
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